Privacy Policy

Last Updated: November 15, 2025

At The Fern Rooms ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website redfox.in, make a booking, or use our services across our luxury properties in India.

1. Information We Collect

We collect the following types of information:

Personal Information: Name, email address, phone number, postal address, payment details, and government ID when you make a reservation, subscribe to our newsletter, or contact us via +91 8920547181 or stay@redfox.in.
Booking & Stay Preferences: Check-in/check-out dates, number of adults/children/rooms, special requests (e.g., dietary, wellness packages), and room preferences.
Automatically Collected Data: IP address, browser type, device information, and cookies when you browse our site.
Third-Party Data: Information from social media (Facebook, Instagram, Twitter, LinkedIn) if you interact with our pages or share content.

2. How We Use Your Information

Your data helps us deliver exceptional Indian hospitality:

Process and confirm bookings at Red Fox properties (Goa, Udaipur, Jaipur, Kerala, etc.).
Send confirmation emails, SMS, and WhatsApp updates.
Personalize your stay (e.g., Ayurvedic spa, Royal Indian Dining, cultural evenings).
Send exclusive festival offers (Diwali, Holi), early-bird packages, and wellness newsletters.
Improve our website, services, and marketing.
Comply with legal obligations (e.g., KYC for stays, tax reporting).

3. Cookies & Tracking

We use cookies to enhance your experience:

Essential cookies for booking functionality (check-in/out picker, guest counter).
Analytics cookies (Google Analytics) to understand visitor behavior.
Marketing cookies for retargeting festival offers and heritage stay promotions.

You can disable cookies in your browser, but some features (e.g., "Check Availability") may not work.

4. Data Sharing

We do not sell your data. We share only when necessary:

With Red Fox properties for operational purposes (e.g., Lake Palace Udaipur, Houseboat Kerala).
Payment gateways (Razorpay, Paytm, etc.) – PCI-DSS compliant.
Service partners: Ayurvedic spas, chauffeurs, heritage tour operators.
Legal authorities when required by Indian law.

5. Data Security

We implement industry-standard security:

SSL encryption for all data transmission.
Secure servers hosted in India (Mumbai HQ).
Regular audits and employee training on data protection.

However, no method is 100% secure. We cannot guarantee absolute security.

6. Your Rights (Under Indian Law & GDPR Principles)

Access, correct, or delete your personal data.
Opt-out of marketing emails (unsubscribe link in every newsletter).
Withdraw consent for non-essential cookies.
Request data portability.

7. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect data from minors. Parents may contact us to delete any such data.

8. Third-Party Links

Our site may link to external platforms (e.g., Instagram, booking engines). We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this policy. Changes will be posted here with the "Last Updated" date. Continued use of our site constitutes acceptance.

10. Contact Us

The Fern Rooms
LemonTrees HQ, Mumbai, India
Email: privacy@redfox.in
Phone: +91 8920547181